Shipping and Handling
Most orders are shipped via USPS or UPS within 48 hours of receipt. Orders are shipped & delivered Monday – Friday only.
Spa City Organics is required by law to collect sales tax on orders shipped to New York.
Returns and Exchanges
Spa City Organics wants you to be satisfied with your purchase. Spa City Organics will only accept returns on items purchased through this website with a receipt and order number. To return or exchange a purchase please call or email customer service at firstname.lastname@example.org within 30 days of receipt of your purchase & the product must be completely full and unopened. We are unable to accept used skin & body care products. We will gladly replace any damaged or defective item immediately for a full refund. We only offer product credit on returns, no refunds. Beyond 30 days and with prior arrangement from management, we may allow exchanges only. Products bought at other locations than SpaCityOrganics.com or directly from Saratoga Botanicals / Spa City Organics stores must be returned there. We cannot accept returns from other locations.